Do you wish your team had the professional polish and interpersonal skills to communicate sensitively on difficult issues? Do tense conversations often escalate into unproductive conflicts?
If your organization struggles with diplomatic communication, this course is the solution.
The Communicating with Diplomacy and Tact Course equips professionals to deliver sensitive messages thoughtfully, gain alignment on complex issues, and strengthen relationships.
After completing this transformative training, your organization can expect:
- Increased psychological safety to foster candid dialogue
- Smoother delivery of unpleasant news or critical feedback
- Greater influence and collaboration on thorny issues
- A more open, trusting, and values-driven culture
- Reduced conflicts, complaints, and misunderstandings
- Enhanced reputations for professionalism and integrity
The Costs of Undiplomatic Communication
From tense office politics to customer complaints to regulatory interventions, ineffective communication on difficult issues can carry consequences including:
- Escalated conflicts and loss of trust
- Morale and engagement declines
- Damaged personal and organizational reputations
- Missed opportunities to gain alignment
- Weaker internal coordination and collaboration
- Increased turnover of valued talent
Despite the benefits of diplomatic communication, many professionals lack the self-awareness, emotional intelligence, and interpersonal skills to have constructive sensitive conversations.
Reasons for undiplomatic communication include:
- Difficulty managing reactions in charged situations
- Insufficient preparation for high-stakes interactions
- Lack of questioning and listening skills
- Ineffective framing of issues and delivery of messages
- Unclear written communication lacking context
- Discomfort addressing elephants in the room
Fortunately, these gaps can be addressed through dedicated communication training like this course.
An Experiential Approach
There are many reasons why our communication course delivers results:
Seasoned Facilitators – Our trainers have decades of experience advising executives on high-stakes interactions. They bring real-world expertise.
Small Classes – With just 6-8 participants per section, we ensure personalized attention and coaching.
Customized Content – We incorporate company examples into realistic scenarios for relevance.
Skills Reinforcement – We use action plans, assessments, and peer coaching to ingrain learning.
Comprehensive Framework – We teach an end-to-end methodology encompassing mindsets, planning, delivery, and follow-up.
Proven Models – Our course integrates time-tested communication techniques validated through research.
Gain Skills to Master Sensitive Discussions
In this course, you will learn to:
Assess Situational Dynamics
- Analyze contexts, power dynamics, and cultural issues
- Identify communication style needs
- Recognize personal hot buttons and triggers
- Strategize approaches tailored to circumstances
Plan Interactions Thoughtfully
- Define objectives and ideal outcomes
- Organize talking points logically
- Anticipate responses and reactions
- Prepare written communications ahead
- Align verbal and nonverbal delivery
Listen Actively and Ask Questions
- Establish common ground through dialogue
- Surface underlying concerns empathetically
- Clarify details and test assumptions
- Manage own reactions and model openness
Deliver Messages Diplomatically
- Frame issues considered various perspectives
- Incorporate vivid examples and data
- Adapt terminology and style for audiences
- Land difficult news gracefully and gently
- Provide reassurance and optimism
Reinforce Relationships and Alignment
- Summarize agreements and next steps
- Convey appreciation and areas of shared vision
- Reaffirm commitments collaboratively
- Follow-up with assistance and resources
- Solicit ongoing feedback confidentially
Continual Skills Refinement
- Critique recordings and observe peers
- Review successes and lessons learned
- Expand techniques through varied applications
- Internalize skills until second nature
The Diplomatic Communicator’s Advantage
With training, professionals gain compelling benefits including:
Career Enhancement – Diplomatic communication is a differentiator that leads to expanded opportunities.
Greater Influence – Sensitive interactions build trust and relationships that persuade.
Reduced Conflict – Better communication minimizes disputes, complaints, and disengagement.
Self-Confidence – Handling difficult situations well builds poise and self-assurance.
Organizational Contributions -Smoother alignment and transparency on priority issues.
Peer Respect – Demonstrating maturity and wisdom when stakes are high earns admiration.
Next Steps
Effective communication is a strategic asset that enables organizations to surface truth, build trust, and gain alignment.
To learn more about our 2-day Communicating with Diplomacy and Tact Course, contact us today. We offer this training in-person or virtually to suit your needs.
Our experts look forward to helping your team discuss sensitive topics in ways that strengthen relationships and reputation.