Poor communication is one of the biggest causes of workplace conflicts, misunderstandings, and reduced team productivity. Professionals at all levels need to develop strong communication skills to collaborate effectively. This course equips learners with the strategies and techniques to communicate successfully in professional team settings.
Mastering team communication best practices provides compelling benefits:
- Clearly articulate ideas, give direction, and provide feedback
- Actively listen, interpret nonverbal cues, and ask clarifying questions
- Write clear, organized emails, documents, and memos
- Run productive meetings and virtual discussions
- Give constructive feedback sensitively
- Resolve conflicts and misunderstandings quickly
- Build stronger relationships and credibility with colleagues
With the specialized skills gained through this course, professionals can optimize team interactions, productivity, and satisfaction at work. The training is invaluable for employees in all roles that involve internal and external collaboration.
Course Overview
This comprehensive course provides interactive training in team communication techniques for the workplace. Through hands-on lessons, learners gain skills to connect with colleagues and avoid roadblocks.
With a focus on practical application, the curriculum features exercises in active listening, business writing, meeting facilitation, conflict resolution, and more. Learners will build expertise in providing clear direction, constructive feedback, and articulating ideas positively.
Communication style assessment tools help participants understand their strengths and areas for improvement. The course equips learners with frameworks for matching communication medium to a context-based message. By the program’s conclusion, participants will have developed capabilities to communicate confidently for optimal teamwork.
Who Should Take This Course
Professionals at all levels looking to improve team communication, collaboration, and conflict resolution skills. Valuable for roles involving internal and external coordination.
What You’ll Learn
- Foundations of communication in the workplace
- Verbal communication strategies
- Active listening and nonverbal communication
- Business writing best practices
- Giving effective feedback and praise
- Facilitating productive meetings
- Identifying and resolving conflicts
- Building collaborative relationships
Course Content
Introduction to Workplace Communication
- Defining effective communication
- Overcoming roadblocks
- Assessing your communication style
Communication Styles and Channels
- Adapting to different personalities
- Matching communication medium to message
Active Listening Skills
- Focusing on the speaker
- Clarifying questions and reflective feedback
Nonverbal Communication Techniques
- Leveraging body language, tone, eye contact
- Avoiding mixed signals
Business Writing Fundamentals
- Structuring emails, documents, and memos
- Concise writing and proofreading
Giving and Receiving Feedback
- Delivering constructive criticism
- Receiving feedback non-defensively
Facilitating Team Discussions
- Virtual and in-person techniques
- Keeping conversations organized and inclusive
Resolving Team Conflict
- Identifying causes and finding solutions
- Having crucial conversations
Building Collaborative Relationships
- Establishing trust and rapport
- Maintaining open communication channels
Benefits for Organizations
- Increased team productivity and collaboration
- Reduced conflicts caused by miscommunication
- Enhanced ability to provide clear direction and feedback
- Improved quality of written documentation
- Higher engagement levels and talent retention
Benefits for Individuals
- Sharpened listening and verbal communication skills
- Techniques to articulate ideas persuasively
- Ability to provide constructive feedback
- Confidence in facilitating discussions and meetings
- Stronger working relationships and credibility
- Valuable skills to advance careers
Frequently Asked Questions
Q: What communication channels are covered?
The course focuses on in-person, phone, video conferencing, email, and instant messaging communication tactics.
Q: Is there a final certificate or credential?
Yes, you will receive a certificate of completion to validate your new skills.
Q: Can my team take this course together?
Certainly, group enrollments are welcome. Team discounts may also be available.