Non-administrative professionals often struggle with key aspects of administration and coordination including:
- Disorganization and lack of systems – Without admin support, workflows and information can become chaotic.
- Subpar time/priority management – Balancing competing priorities across multiple projects is a constant challenge.
- Administrative tasks detracting focus – Fielding calls, scheduling meetings, managing expenses drain time and energy.
- Weak coworker/staff coordination – Lacking admin oversight, coordination between teams and staff can suffer.
- Minimal operations experience – Without understanding ops workflows, non-admins cannot identify improvement opportunities.
- Administrative blind spots – Non-admins are often unaware of the full scope of administrative responsibilities.
Course Overview
The Administration Skills for Non-Admin Staff course equips professionals without admin backgrounds with essential administrative capabilities to excel in operations-heavy roles.
In this course, participants will:
- Implement systems for information flow, task management, and coordination
- Build prioritization frameworks and schedule management skills
- Streamline administrative tasks through consolidation and delegation
- Improve staff communication and cross-functional collaboration
- Develop operations experience to optimize critical workflows
- Identify areas where admin support would provide strategic value
With administrative skills tailored to non-admin roles, participants will free up time, optimize operations, and ultimately drive greater productivity.
Who Should Attend
This course is designed for non-administrative professionals including:
- Individual contributors and team leaders
- Operations associates and coordinators
- Project managers and supervisors
- Field sales personnel and account managers
- Technicians, engineers, and service providers
- Any professional taking on supplementary admin responsibilities
Course Content
Establishing Organizational Systems and Processes
- Implementing naming and filing conventions
- Centralizing data, records, and information digitally
- Standardizing procedures and templates for consistency
- Automating recurring tasks to save time
- Maintaining shared calendars and collaboration tools
Mastering Scheduling, Prioritization, and Time Management
- Blocking focused work time strategically
- Clustering meetings and calls efficiently
- Evaluating urgent vs. important task distinctions
- Eliminating redundancies and delegating tasks
- Creating and adhering to weekly plans and schedules
Streamlining Administrative Tasks and Responsibilities
- Fielding call and emails efficiently using scripts
- Consolidating expenses, bookings, and reimbursements
- Coordinating staff schedules, time off, and coverage
- Securing vendor accounts and services cost-effectively
- Ensuring team uses organizational tools and systems
Improving Cross-Departmental Collaboration
- Fostering team communication and transparency
- Facilitating project handoffs and transfers
- Enabling knowledge sharing across departments
- Resolving cross-functional conflicts proactively
- Promoting alignment with organization-wide initiatives
Developing Operations Experience and Acumen
- Understanding ops processes, workflows, and objectives
- Identifying bottlenecks, inefficiencies, and blind spots
- Weighing tradeoffs of different ops solutions
- Implementing optimal workflows within your sphere
- Paving the way for future automation and improvement
Recognizing the Strategic Value of Admins
- Identifying administrative gaps hindering your group
- Assessing areas where specialized admin staff could excel
- Building the business case for additional support
- Defining the ideal role and responsibilities for your team
- Integrating and enabling expert admins strategically
Benefits for Organizations
With this training, companies can expect:
- More efficient coordination and operations
- Reduced administrative burdens on critical roles
- Increased cross-departmental alignment
- Higher productivity across individual contributors and managers
- Better identification of needs for admin hires and support
- Smoother onboarding and utilization of administrative staff
Benefits for Individuals
Participants will gain:
- Skills to improve organization and time management
- Ability to streamline administrative responsibilities
- Enhanced staff coordination and communication
- Greater focus on core roles and priorities
- Insights on improving operations workflows
- Understanding of admin best practices to leverage
FAQs
What is the learning format?
It incorporates presentations, group discussions, role playing, and hands-on activities.
Who leads the sessions?
Experienced administrative managers facilitate the training.
What materials are provided?
Attendees receive templates, tools, job aids, and digital resources.
What results can I expect?
You will build administrative skills to boost productivity in non-admin roles.